Auditors may use the following method to ask questions in an ISO 9001 internal audit. Following are some tips that need consideration:
1. Remember that the audited individuals are not recruited to answer the auditor’s questions
They are paid to do their jobs. Therefore, they are not likely to tell you exactly what you expect to hear, but instead, they will describe their own working processes in their understanding and experience which shows that they are qualified for the jobs.
2. Ask open-ended questions instead of close-ended questions
Let the audited employees explain their own performance. One will be more likely to give the most sufficient response if he or she is not subjectively suggested of the answer by the auditors.
3. Ask the audited employees how their jobs are performed
An auditor will not only want to know which tasks were done but also how correctly they were done in conformity with procedures. A non-conformance report will help the auditor know the wrong actions, but the audit may also be good to help identify which the root cause to wrong actions is.
Continue reading at: ISO 9001 implementation
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